POSITION ANNOUNCEMENT:

Peer Health Exchange
National Technology Manager

Location:  San Francisco, CA

Description: Peer Health Exchange ("PHE"), is a national non-profit organization that gives teenagers the knowledge and skills they need to make healthy decisions. We do this by training college students to teach a comprehensive health curriculum in public high schools that lack health education. Since our founding in 2003, we have trained more than 4,000 college student volunteers to deliver effective health education to over 40,000 public high school students in Boston, Chicago, Los Angeles, New York City, and the San Francisco Bay Area. We recently completed our next major strategic plan with the help of New Profit, Inc. and the Monitor Group, two significant investors. The plan has three major priorities--deepening impact, investing in more robust program evaluation, and developing and testing additional methods for impact, all while serving 120,000 teens over the next four years. To achieve these priorities, we will grow from a staff of 28 and a budget of $3MM today to a staff of over 100 and a budget of $14MM in 2015.

The primary responsibilities of the PHE National Technology Manager will be to lead PHE's development and deployment of web-based tools and resources in support of the PHE program and to manage PHE operations technology. This position plays a critical role in effectiveness of the PHE volunteers and staff, and the organization is seeking an individual who can communicate both programmatic and technical requirements to diverse constituents, including volunteers, staff, and external technology consultants, in order to ensure the most impactful user experience. The National Technology Manager reports to the Chief Operating Officer and works closely with the Director of Program Implementation and Director of Development.

This is a full-time position with a competitive salary and benefits package.

Responsibilities

The PHE National Technology Manager will:

• Lead PHE's development and deployment of web-based tools and resources as PHE's technology project manager, by:
• Managing external technology consultants and developers
• Facilitating communication among a group of diverse constituents and end-users, including running focus groups to understand user experience and inform product design solutions
• Providing excellent customer support to users of web-based data systems, including Salesforce
• Designing resources for staff and volunteers on web-based data systems, including Salesforce
• Developing and managing data-driven reports and dashboards
• Overseeing the development of requirements, prototypes, and reports in an effort to improve the usability and look and feel of web-based data systems
• Completing testing and other acceptance requirements
• Manage PHE operations technology by:
• Supporting existing PHE operations technology and recommending new technology to support all core areas of PHE
• Training PHE staff on operations technology used to support their work
• Communicating with operations technology vendors
• Provide general operational support to the PHE program, as necessary

Qualifications

Peer Health Exchange is looking for someone who:

• Is committed to the Peer Health Exchange mission
• Has a Bachelors degree
• Has experience working in the education sector
• Has 2-3 years or experience working with web-based systems
• Has a strong technical background in the following areas:
  • Prototyping web-based systems, gathering and writing business requirements, triaging and prioritizing bugs/features, user interface/interaction design, designing and developing reports
  • Salesforce CRM deployment and management
  • Advanced Excel expertise
• Has the ability to understand the perspectives of users and design creative solutions and training materials, including video/screencast production
• Has excellent written and verbal communication skills
• Has excellent organizational skills and is extremely detail-oriented
• Has interest in working on problems without obvious solutions
• Has entrepreneurial drive and a demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.

Peer Health Exchange is an Equal Opportunity Employer.

Contact

Please submit a resume, a cover letter (include how you learned about the position), and a writing sample (your best non-fiction writing, 3 pages or less) to the following email: technologymanager@peerhealthexchange.org. Only candidates who submit all three materials will be considered for the position. For more information about Peer Health Exchange, please visit www.peerhealthexchange.org. No phone calls please.