Community Agreement for selfsea users

    Welcome

    We strive to make the selfsea mobile application (the “selfsea Mobile App”), powered by Peer Health Exchange, a welcoming and affirming space for young people and their identities. We can’t create a safe and affirming space without young people like you, and this is why we’ve created this agreement. This selfsea Community Agreement (the “Agreement”) is between you and PHE and will guide you on how you may and may not use the “communities” feature of our selfsea Mobile App. In this Agreement, we refer to Peer Health Exchange as “PHE,” “we,” “us” or “our.” We refer to users of the selfsea Mobile App as “users,” “you” or “your.”

    Privacy

    We respect your privacy! The selfsea Mobile App provides a “communities” feature where you can find a safe place to talk about what you’re experiencing by posting anonymously in identity-centered and content-specific discussion forums – which are moderated by PHE staff – using only your username and app profile. In our commitment to the safety of all young people who will use the selfsea Mobile App, we will not collect or share any personally identifying information of our users, outside of information necessary to create an account. PHE will collect your email, preferred username, and birth month and year for account authentication purposes only. Our Privacy Policy and Terms and Conditions are also part of our agreement with you.

    As part of our commitment to the safety of all young people, we are committed to maintaining the anonymity of all selfsea App users as set forth in our Privacy Policy. Accordingly, we require you to not share any personally identifiable information such as name, phone number, home address, email address, or any other personal information of yours or someone else’s on the public areas of our selfsea website or the selfsea Mobile App. All posts containing any personally identifiable information will not be approved. In addition, the username you choose must not convey any information that may identify you and must be preapproved by PHE. Once your account is verified and username approved, you may choose to share more information about yourself, such as your gender identity, race or ethnicity, that will be linked to your anonymized profile. PHE requires you to maintain the confidentiality of your username for any PHE portals, including the selfsea Mobile App.

    Age Restrictions

    Although we welcome users from all walks of life, the selfsea Mobile App is not intended for or directed to individuals under the age of 13 or over the age of 18. We do not knowingly collect information from children under the age of 13 or over 18. If we become aware that you are under 13 or over the age of 18 and using our selfsea Mobile App, we will terminate your user account and issue bans to your device.

    Limits of Peer Support

    selfsea is not intended to replace professional support. We firmly believe in the power of peer support and acknowledge that there are many situations in which peer support is not appropriate. Peer support via selfsea should never be used as a replacement for professional support or guidance from a mental health professional, general practitioner, or other medical professional.

    The relationship between you and us is also not a physician-patient or similar relationship. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition, and never disregard professional medical advice or delay in seeking it because of something you have read on the app.

    We also do not provide crisis support or counseling services. Other organizations, such as Crisis Text Line and Suicide Prevention Lifeline, provide 24/7, free, and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals. If you’re in a crisis, text HEALTH to 741741 to connect with a counselor at Crisis Text Line or call the Suicide Prevention Lifeline at 1-800-273-8255.

    Safe Space Principles

    The purpose of selfsea is to allow a safe space for young people from different lived experiences and backgrounds to gather the knowledge and skills they need to make healthy choices and support one another. selfsea’s Community Agreement, and the safe space principles specifically, were drafted with the assistance of young people to ensure we’re all doing our part to keep this a welcoming community for all who seek it out.

    Accordingly, when engaging on selfsea, you agree to the following principles:

    • I will be present
    • I will be respectful and suspend judgment
    • I will be kind to myself and others
    • I will commit to upholding a safe and brave space for myself and others
    • I will enter this space to learn and support others
    • I will not give out my personally identifiable information, such as my name, email address, or other information that may identify me, nor will I share the personal information of others
    • I will not use harmful, offensive, or triggering language
    • I will not create a fake profile to be somebody else on selfsea
    • I will not use another person’s account to gain access to selfsea
    • I will not distribute or post spam or any other unauthorized commercial communication on or through selfsea

    We reserve the right to make slight edits to posts, which may include adding or deleting information to ensure the posts are in line with our criteria (e.g., removing personal information).

    If you notice any user or mentor acting in violation of these rules, please report it immediately to our system administrators by flagging the post within the selfsea Mobile App.

    Consequences for Not Abiding by PHE’s Policies

    We know that most times intent and impact can have two very different effects on both the person with the intent and the person who experiences the impact. Should we find that a post goes against PHE’s policies, including the selfsea Community Agreement, Privacy Policy, or Terms and Conditions, we will respond in a manner centered on teachable moments and the ability to correct an action that resulted in an undesirable impact to members of the various selfsea communities and discussion forums.

    Comments or posts will not be approved if they are deemed “inappropriate.” Inappropriate comments may include:

    • Triggering and/or offensive language
    • Content that harasses, bullies, teases, or promotes hate based on identity
    • Content that we believe requires immediate and personal attention such as suicide, assault, mental illness, eating disorders, self-harm, etc.
    • Content that glorifies any of the abovementioned topics in a negative or unhealthy manner
    • Biased or discriminatory statements, language, or resources rooted in gender, sexual orientation, gender identity, religion, age, race, ability, etc.
    • Unhelpful or inappropriate comments such as “that’s dumb,” “that’s stupid,” and/or rooted in hurtful sarcasm
    • Content that attempts to identify the person behind a post or comment or that conveys personally identifiable information

    If you posted a comment that violates these guidelines, the comment will immediately be removed for review with the above principles.

    Moderating Content That Goes against the Agreement

    When a post is deemed against our Agreement, PHE content moderators will act in the following manner and implement the appropriate action, depending on the number of warnings previously given. Content moderators will:

    • Consider two key questions before taking any action:
      • What is the intention of the post?
      • What is the context of the situation?
    • Review the post from a place of education
      • How can I support this person in conveying their thoughts/questions in a way that aligns with our Community Agreement?
    • Suggest an alternative approach
    • Follow up with a referral to a resource or service, if applicable

    In accordance with the Warnings and Consequences for Inappropriate Content section below, if a user receives a 4th notice, PHE content moderators will complete a two-step evaluation process before removing the user from the selfsea “communities” feature, which consists of:
    Moderator evaluation and recommendation
    Admin (staff) evaluation and decision

    If a user would like to appeal a removal decision made by our moderators or feels that a decision was made in error, the user may email our administrators mods@selfsea.org for further review.

    Warnings and Consequences for Inappropriate Content

    • 1st – Exploration of intent of post, explanation of why post was not approved, and a chance to re-submit using different language
    • 2nd – Re-educating on Terms and Conditions, Privacy Policy, and this Agreement, possible referral to crisis support or other relevant resources, inability to post for 24 hours
    • 3rd – Removal from the community(ies) within selfsea Mobile App, explanation of why, chance to appeal, offer referral to more professional services
    • 4th – Removal from the selfsea Mobile App, referral if relevant/resources

    We reserve the right to remove anyone from the selfsea Mobile App based on the severity of the post against our Community Agreement. At any number of notices, a user will be offered a referral to crisis support or other relevant resources, if applicable.

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