Effective May 2022
TL/DR? These are the key facts:
* * * *
Peer Health Exchange (“PHE,” “we,” “us” or “our“) is committed to respecting the privacy and protecting the personal information of all users (“users,” “you” or “your“), and making your online and offline experiences with us as safe and secure as possible, including PHE’s website, https://www.peerhealthexchange.org (the “Website“), our selfsea applications (including our web-based selfsea app at https://selfsea.org and our mobile-based selfsea application (the “selfsea Mobile App“)), and any and all platforms and other Internet-related, text-based or in-person services operated by PHE (collectively, the “Services“). Before using or accessing the Services, please read the following.
The Services (including our selfsea applications and Website) are only designed for individuals in the United States. The Services (including our selfsea applications and Website) are not designed for, directed to, or intended to be used by individuals outside the United States, including, but not limited to, individuals in the European Economic Area (“EEA“), Switzerland or the United Kingdom. For more information, please see the section titled “International Users” below.
We hope that knowing how and why we use data will help you make an informed choice about using the Services.
PHE does not collect identifying information about you (such as your name, address, or telephone number) unless you voluntarily submit that information to us by corresponding with us or interacting with our Services. You can always decline to provide Personal Information to us – it is your choice, and you are under no obligation to provide it. However, if you decide not to provide such information, then you may not be able to access or use certain Services, or request or access certain information or materials from PHE.
Below is a list of the types of Personal Information we collect and how we collect it.
In our commitment to the safety of all young people who will use the selfsea app, we collect minimal Personal Information about our selfsea application users.
Our selfsea Mobile App provides a “communities” feature, which serves as a PHE-moderated discussion forum where you can find a safe place to talk about what you’re experiencing by posting anonymously in identity-centered and content-specific discussion forums using only your username and app profile. To sign-up for our selfsea Mobile App, PHE may collect your email address, preferred username, and birth month and year. This information will be used for account authentication purposes. In addition, the username you choose must not convey any information that may identify you and must be preapproved by PHE. Once your account is verified and username approved, you may choose to share more information about yourself, such as your gender identity, race or ethnicity, and content interests that will be linked to your anonymized profile. As part of our commitment to the safety of all young people, we are committed to maintaining the anonymity of all selfsea application users. Accordingly, as set forth in our Terms and Conditions, we require you to not share your name, phone number, email address, or any other personal information on the public areas of our Website or the selfsea apps. PHE moderates posts and comments in the discussion forums of the selfsea Mobile App in accordance with the selfsea Community Agreement and reserves the right to make slight edits to each post, which may include removing any personal information. PHE also requires you to maintain the confidentiality of your username for any PHE portals, including the selfsea Mobile App. However, you acknowledge that PHE cannot guarantee your anonymity since on occasion – depending on your specific situation and circumstances, the contents of your posts, and whether you have disclosed your selfsea Mobile App username to others – someone may be able to identify you or narrow down your identity to a smaller group of app users. You should understand this risk before contributing content to the selfsea Mobile App.
To access PHE resources via our web-based app at http://selfsea.org, which does not include the “communities” feature, you may do so without creating an account. If you decide to create an account with our web-based selfsea app, PHE may collect your email address, preferred username, and birth month and year for account authentication purposes. App users can also provide optional information about themselves, including demographic information (e.g., gender, ethnicity) and content interests.
When you apply to volunteer with us, we may collect Personal Information about you, including your name, email address, mailing address, telephone number, your preferred method of contact, your age, gender, ethnic and racial identity, information about your volunteer interests, information about your background and skills, and additional information about your interests or which you may choose to provide. Volunteers may also be required to consent to a background check.
When you apply to work with us, we may collect Personal Information about you, including your name, email address, mailing address, telephone number, information about your background, work history, education and skills, and additional information about your interests. Prospective employees may also be prompted to enter information such as confirmation of ability to work in the U.S. and/or requirement for a visa, race, age, gender identity, employment information, education information, disability status, medical information, financial information, veteran status, familial status, and information related to personal references. Prospective employees may also be required to consent to a background check.
When you donate to PHE through our donation page either as an individual or on behalf of an institution, we may collect Personal Information about you, including your name, email address, mailing address, telephone number, donation amount, gift frequency, and credit card or bank account information. We may also collect tribute information, comments, and other information if you choose to provide it. We may collect this information via third-party vendors; as described further below, the provided data will be subject to these vendors’ privacy policies.
When you subscribe to our newsletter or register for an event, we may collect Personal Information about you, including your name, email address, and telephone number. We will use this information to provide you with updates concerning PHE or our programs, events and volunteer opportunities. We may also obtain your Personal Information, including your social media identity, posted content, and other data relating to our official social media pages or other PHE forums on the Internet (for example, if you post, Like, or otherwise interact with our Facebook page, we may process that information).
“Cookies” are small pieces of information that a website sends to your browser while you are viewing a website. Cookies can be divided into two different types: session and persistent. Session cookies differ from persistent cookies primarily in that session cookies are temporary and expire and are typically deleted when you close your browser. Persistent cookies, in contrast, remain stored on your computer after you close your browser until they are deleted either because they expire or you delete them. PHE uses session cookies and persistent cookies in connection with providing our Services and may provide these in an anonymized form to our service providers.
You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit; however, certain parts of the Services may function differently and not as well, and you may not be able to use some portions of our Services.
Certain mechanisms may allow you to send web browser signals, known as “Do Not Track” (“DNT“) signals, indicating your choice to disable tracking on the website. We do not respond to browser DNT signals at this time. More information about DNT signals is available at https://allaboutdnt.com. We do not track users across third-party websites and therefore do not respond to DNT signals.
In general, we use the information we collect in order to provide the Services to you. We may use your Personal Information to:
We may combine your Personal Information with information we receive offline, such as when you interact with PHE personnel.
If you are a young person in need of a safe place to talk, you can use our Services, including the “communities” feature of the selfsea Mobile App, and be assured that we only disclose your Personal Information (such as your selfsea username, email address, selfsea posts, and any other information that you choose to provide) under the limited circumstances described above. Unless otherwise required by law (including in response to a subpoena that we reasonably believe is valid), we will not disclose information you share while using the Services to parents or legal guardians without your consent.
We, also, will not sell and have not sold within the past 12 months your Personal Information without affirmative authorization.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not share your Personal Information with third parties for their own marketing purposes.
Our Services are not directed to children and are intended for persons 13 years of age and older. PHE does not knowingly nor willingly collect, retain, use or disclose any information or documents from anyone under the age of 13. If you are under the age of 13, please do not use this Website and/or Services and do not provide us any Personal Information. If we learn that Personal Information of persons younger than 13 years of age has been collected through our Website, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Information in connection with our Services without your consent, please contact us at firstname.lastname@example.org so that we may take appropriate actions to remove the Personal Information of the minor under 13 years of age from our systems.
Our Services are also not intended for anyone in need of crisis counseling or support, immediate medical services, or in the case of a life-threatening emergency. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL EMERGENCY ROOM.
Please note that our Services are not intended to replace professional support. We firmly believe in the power of peer support; however, in many situations, peer support is not appropriate and should not be used as a replacement for professional support or information from a medical or mental health professional. YOUR USE OF OUR SERVICES DOES NOT CONSTITUTE MENTAL HEALTHCARE OR TREATMENT AND DOES NOT CONSTITUTE A THERAPIST-PATIENT RELATIONSHIP OR ANY SIMILAR PRIVILEGED RELATIONSHIP. OUR SERVICES ARE NOT A SUBSTITUTE FOR PROFESSIONAL HEALTHCARE, MENTAL HEALTHCARE TREATMENT, PSYCHIATRIC CARE, OR THERAPY OF ANY KIND. Accordingly, as described in our Terms, we do not assume any liability for any direct, indirect, consequential, special, exemplary, or other damages that may result from your use of our Services, including economic loss, injury, illness, or death.
We are committed to maintaining your confidence and trust and have taken reasonable security measures designed to help protect against the loss, misuse, and alteration of your Personal Information. These security measures include administrative, physical, and technical controls. For example, we use encrypted connections and enforce technical and administrative access controls to limit which of our employees have access to Personal Information.
However, please note that no organization can fully eliminate risks or guarantee the security of your Personal Information; unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time. Despite all of PHE’s security controls, the Internet is not a perfectly secure environment, and, for this reason, we do not guarantee the security of any information you provide to PHE through the Services. We therefore urge you to always use caution when transmitting information over the Internet. PHE also requires you to maintain the security and confidentiality of your username and password for any PHE portals, systems or applications.
The Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide will be collected in or transferred to the United States. By using the Services and/or providing us with your information, you consent to the collection and transfer of your information in or out of the United States as described in this policy.
As a non-profit organization, PHE is not subject to laws regulating for-profit entities such as the California Consumer Privacy Act (“CCPA”). Nonetheless, we take your privacy choices very seriously. You may request that we correct, update, provide access, or delete the Personal Information you have submitted to us, or restrict or object to PHE’s processing of your data, by contacting us using any of the methods set forth in the Contact Information section below. PHE will make reasonable efforts to comply with your wishes. For users of the selfsea Mobile App, you may request to deactivate or delete your account using the app settings. If you choose to delete your selfsea Mobile App account, your account and all of the associated data will be permanently deleted. If you have signed up to receive emails from us, you may opt out of such email communications anytime by clicking “unsubscribe” at the bottom of these communications.
If you have questions regarding our processing of your Personal Information, or have a complaint, please submit or have your authorized representative submit a request using any of the methods set forth below.
Phone: (415) 684-1240
Submit a request online using the following online form: